SMS - Not Just for Teenagers
I was recently at a business event and someone asked me this question, “Texting… isn’t that for teenagers?” I was explaining to him a new service Atlantech Online offers called atlantech|text. Instead of just being able to take phone calls on your Direct Inward Dial (DID) phone number, you can send and receive texts, too. atlantech|text enables business to incorporate SMS (Short Message Service) into their Microsoft Teams Calling and can significantly enhance communication and streamline collaboration within a business. Did you know that 91% of customers desire to receive texts from a vendor? And some people may be texting you already? And because you don’t have texting turned on for your DID, you’re missing these attempts at contact?
atlantech|text SMS-enables Microsoft Teams for fast, compelling conversations. For instance, did you know that 90% of texts are responded to within 30 minutes? Texting enables you to connect instantly with your clients and co-workers anywhere in the world. If you’re already a Teams Calling user, you can add atlantech|text to your Teams platform quickly. What’s more, your contacts don’t have to download an app to get your texts. They can simply receive and reply to your messages in the same quick-and-easy way they do with family and friends.
The good news is, my new business contact asked for a demo and as a result, I’m sending him a quote later today. After this brief encounter, I thought about some other compelling reasons why businesses should consider integrating SMS into their Teams environment:
Unified Communication Requires SMS
Unified Communications or "UC" as we call it in the telecom biz, is the preferred choice over legacy PBX systems By combining voice calls, video conferencing, and SMS within Microsoft Teams, you create a unified platform for all communication needs. Employees can seamlessly switch between modes, ensuring consistent interactions with colleagues, clients, and partners.
Enhanced Collaboration Improves with SMS Capability
SMS provides a quick and efficient way to share information, updates, and notifications. Whether it's project updates, meeting reminders, or urgent announcements, Teams users can send and receive SMS messages directly from the same interface they use for calls and meetings.
Looping in team members on SMS threads ensures everyone stays informed and aligned.
Enhance Customer Engagement with SMS
SMS is a preferred communication channel for many customers. By incorporating it into Teams, businesses can offer a convenient way for clients to reach out.
With a designated phone number, customers can text your business directly through Microsoft Teams. They can use this number for inquiries, support requests, or general communication, making it easier for them to reach out at their convenience.
Maximize Flexibility and Scalability
Microsoft Teams Calling offers core and advanced calling capabilities, regardless of your organization's size. Whether you're a small business or a global enterprise, Teams Calling adapts to your needs.
Depending on your organization size, you can choose from various options, including Direct Routing for Teams Calling or Operator Connect. Both choices integrate into your Microsoft 365 plan.
Reliability and Continuity
Teams Calling runs on our softswitch infrastructure in conjunction with the Microsoft 365 platform, ensuring reliability and quality. Our legendary commitment to service uptime includes a 99.99% SLA for Teams Calling and SMS capability can further help business keep communication intact in the event of power or network emergencies.
Integrating SMS into Teams Calling empowers your business with seamless communication, improved collaboration, and enhanced customer engagement. Whether you're a large enterprise or a small business, Teams Calling offers the flexibility and reliability needed to stay connected in today's dynamic work environment.
If you want to learn more about Microsoft Teams Calling and atlantech|text with Atlantech Online, or request a free demo, please visit our website or call us at 800-256-1612.
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