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Contact Center as a Service (CCaaS)

Deliver an Exceptional Customer Experience

Robust Contact Center in the cloud (CCaaS) platform to better serve your customers and achieve your key customer success metrics. 

Get Your Custom Quote
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Atlantech CCaaS: Customer service and support done right.

Voice & Web Chat Licenses

Voice & Web Chat Licenses

Provide inbound contact options for your customers and the right communications tools for agents.

Skills-Based Routing

Skills-Based Routing

Connect customers to the right expert to answer their question quickly and completely every time.

Queue Callback

Queue Callback

Decrease call abandonment by allowing customers to have the system hold their place in line and call back.
24-7

Interactive Voice Response (IVR)

Allow customers to “self-serve” support 24/7, avoid repeating information, and decrease wait times.

Real-Time Wallboards

Real-Time Wallboards

Display agent and organizational KPIs, agent status, and call activity in one central location.
Supervisor Control

Supervisor Control

Remotely manage contact center agents based on skill groups, update their status, and force calls to specific agents.
Historical Reporting

Historical Reporting

Evaluate contact team performance and progress “cradle to grave” reporting pulled automatically or manually.

Lower Long-Term Costs

"As a Service" Deployment

Lower your upfront and ongoing costs while increasing scalability for new agents and feature rollouts.
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Powerful CRM Integrations

Centralize customer insights from call data into your day to day business workflows to improve the way your organization does business.

Focus on your business, not your contact center software.

Cloud-based delivery means we keep an eye on your contact center platform and provide maintenance remotely.

Get the tools you need without the costs of on-site contact center platforms.

Get Your Custom Quote
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Streamlining Contact Center Operations Nationwide

"Choosing Atlantech is a decision I do not regret. Atlantech Online has made my job as telecomms manager a lot easier than in the past. There is no reason not to consider Atlantech Online as a CLEC."
BarbaraODonnell
Barbara O'Donnell
Assistant Chief Iti Division, M-ncppc

Transition Your Contact Center to the Cloud with Atlantech Online

Here are your next steps for moving to CCaaS:

1

CCaaS Requirements Discovery Call

In 15-30 minutes, we’ll cover your CCaaS needs, current challenges, and outline a solution.

2

Quote Preparation

Based on your goals and needs, we'll build out your CCaaS solution and pricing.

3

Implementation Plan & Installation

Once the quote is approved, we aim to complete your CCaaS implementation in just 30-45 days.

The tools you need to onboard, support, and retain your customers.

Let us take care of your contact center platform and provide maintenance remotely so you can focus on your business.

  • Easily scale up or down: Cloud deployment makes adding or removing employees easy.
  • Give your customers what they want: Decrease wait times by allowing customers to “self-serve” support 24/7.
  • Track the metrics vital to success: Real-time and historical reporting of call activity in one central location.

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