Because of the dominance of Microsoft 365 in the business world, Microsoft Teams now has over 280 million users. Microsoft Teams is a collaboration and communication platform that is obviously being widely adopted by businesses to streamline their workflow. Its real-time messaging, file-sharing, and voice and video chat capabilities allow users to communicate seamlessly with their co-workers. It holds a significant lead over Zoom, Cisco WebEx and Salesforce Slack as the primary collaboration and communications platform for business.
Moreover, Microsoft Teams provides an extensive range of features that can be tailored to meet the unique needs of businesses of any size, making it an ideal platform for enterprises seeking to optimize their operations. The most relevant is the ability to use Microsoft Teams as a softphone for VoIP.
Teams Calling – Leverages Voice Over Internet Protocol
Over the past 20 years, Atlantech Online has seen the steady migration from standard, legacy phone service to Voice over Internet Protocol (VoIP). VoIP is a technology that enables businesses to make voice and video calls over the internet, using IP, rather than using traditional phone lines. This technology has revolutionized the way businesses communicate with their clients, customers, and employees. VoIP provides a cost-effective solution for businesses, as it eliminates the need for separate telephone and internet bills. It also offers a wide range of features, including call forwarding, voicemail, and video conferencing, which can help businesses improve their efficiency and productivity. Additionally, VoIP technology is scalable, meaning that it can easily be adapted to meet the changing needs of a growing business. With its low costs, versatility, and advanced features, VoIP is an increasingly popular choice for businesses of all sizes.
Voice Over Internet Protocol (VoIP) technology can be seamlessly integrated with Microsoft Teams to facilitate standard phone calls through either the Teams app or physical phones. Incoming calls can be easily directed to designated workgroups or individuals utilizing the standard capabilities of the hosted switchboard system.
Each user of the telephone system can be allocated one or more devices based on their personal preferences. Some users may solely utilize the Teams application, while others may exclusively utilize a physical phone, and some may use both options simultaneously. I myself use a headset connected to my desktop computer when I’m not using the Teams app on my mobile device.
Top 4 benefits of Microsoft Teams Calling:
1. Easy Administration
From a single administration interface, Teams makes it simple to add users, assign phone numbers, and even port your current landline numbers to the system.
When compared to adding lines or extensions to a legacy landline-based PBX system, this gives you far more control and saves time. New users can be set up in minutes, with no need to wait for a maintenance technician to install hardware or pay for expensive new line installation.
2. Simple Team Communication
Microsoft Teams, which also includes a chat-based workspace in Office 365, offers voice-enabled team messaging that can make it easier for your team to communicate with each other. With Teams, you can easily have a conversation with a group of people, or call any one of your contacts individually. You don't need to install any software or hardware – just an internet connection and a phone or softphone.
3. Simplify Software Stack
Using Teams as the softphone simplifies your software stack. Users already trained to use Microsoft Office 365 are likely to already be using Teams for video and audio conferencing. Rather than have a separate application as the softphone, Teams is extended to use for incoming and outgoing voice calls.
4. Shows on-Call Presence
More and more new features are being added to Teams. A new feature, which is currently in beta, uses Microsoft's voice-enabled artificial intelligence (AI) to show when team members are available. The new feature is designed to make it easier for people to know when someone is available. It will also allow people to join meetings more easily. The beta version of the feature is currently available to Office 365 users.
Final Thoughts
Microsoft Teams Calling is a comprehensive and intuitive communication solution that has become an increasingly popular choice for businesses. With Teams Calling, users can make and receive calls using their computer, tablet, or smartphone, all while enjoying crystal-clear audio quality. The platform also offers features such as voicemail, call forwarding, and call waiting, making it easy for businesses to manage their communication needs.
Additionally, Teams Calling integrates seamlessly with other Microsoft Office applications, such as Outlook and SharePoint, to streamline workflow and boost productivity. With its security features and reliable performance, Microsoft Teams Calling is an excellent choice for businesses of any size looking for a reliable and cost-effective communication solution. Get a free Microsoft Teams consultation from Atlantech Online by clicking on "Eliminated Wasted Time" in the image below.
Dropped calls